Refund policy
Returns & Refund Policy
Returns Eligibility
We accept return requests within 14 days of delivery.
To be eligible for a return:
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Items must be unused, unopened, and in original packaging
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Proof of purchase is required
Due to the nature of fragrances and personal care products, opened or used items are not eligible for return for hygiene and safety reasons.
Non-Returnable Items
The following items are non-returnable:
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Opened fragrances or beauty products
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Sale items
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Gift cards
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Custom or limited-edition items
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of:
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The item
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The packaging
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The shipping label
We will evaluate the issue and provide a suitable resolution.
Refunds
If a return is approved:
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Refunds are issued to the original payment method
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Processing may take up to 10 business days after inspection
Please note that original shipping fees are non-refundable.
Fraud Prevention
To protect our customers and our brand, AMBER Beauty reserves the right to:
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Require signature confirmation on high-value orders
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Decline repeated claims that cannot be verified
Contact
For any shipping, delivery, or return inquiries, please contact:
📧 hello@amberus.co